HelpHub Self Service Tool
For administration issues like:
Being locked out of your account after unsuccesful password reset on your end
Replacement ID badge
Questions about temporary venues
Safety concerns/Issues
Any admin related issue related to your MainMed account or volunteer status
Letter of recommendation inquiries
Hours verification inquiries
Utilize HelpHub (Accessible via the top bar of MainMed or at the bottom of all emails from MainMed).
Please allow up to 72 Business hours for a response - If the email is URGENT, please put URGENT in the title.
For issues surrounding venue specific concerns like:
Arriving late due to prior obligations
Needing to leave early
Other specific issue that relate to your scheduled volunteer shift
Contact the venue using VENUE information
From the MainMed homepage - select on Venue Information
Here you will find all ACTIVE venues we work at. These pages serve as a resource for volunteers that houses information like:
Venue specific Dress-code
The type of venue it is (ALS/BLS/Regular/Temporary)
Address
How to find medical (upon entering the building and going through security)
Parking information
Venue Contact (Who you should be emailing)