HelpHub Self Service Tool

For administration issues like:

  • Being locked out of your account after unsuccesful password reset on your end

  • Replacement ID badge

  • Questions about temporary venues

  • Safety concerns/Issues

  • Any admin related issue related to your MainMed account or volunteer status

  • Letter of recommendation inquiries

  • Hours verification inquiries

Utilize HelpHub (Accessible via the top bar of MainMed or at the bottom of all emails from MainMed).

Please allow up to 72 Business hours for a response - If the email is URGENT, please put URGENT in the title.

For issues surrounding venue specific concerns like:

  • Arriving late due to prior obligations

  • Needing to leave early

  • Other specific issue that relate to your scheduled volunteer shift

Contact the venue using VENUE information

  • From the MainMed homepage - select on Venue Information

Here you will find all ACTIVE venues we work at. These pages serve as a resource for volunteers that houses information like:

  • Venue specific Dress-code

  • The type of venue it is (ALS/BLS/Regular/Temporary)

  • Address

  • How to find medical (upon entering the building and going through security)

  • Parking information

  • Venue Contact (Who you should be emailing)